This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Job Responsibility:
Service and maintain recycling equipment on a reactive and scheduled basis
Work towards achieving own targets as well as customer SLA’s
Work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery
Liaise with call controllers and Field Service Supervisor’s to provide the best service to customers
Help plan daily work to maximize customer service, achieve the highest standards and productivity
Take ownership of engineering issues
Achieve targets set by Field Service Supervisor
Maintain confidentiality and discretion always
Carry out any reasonable task deemed necessary
May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays
Always carry ID and any Health and Safety accreditation (cards) when at work
Accurately and clearly complete all paperwork and electronic data as required
Accurately record time, parts used and any other details
Ensure replacement parts are acquired to replenish van stock
Pass on any new business leads to sales department
Comply with all requirements in the Work Instruction for Engineer Responsibilities
Comply with instructions given by Field Service Supervisors, Managers and Directors
Maintain and use company issued equipment and vehicles in a safe manner
Take responsibility for the safe keeping of stock and be accountable for stock balances
Keep accurate records of when and where the stock is used
Ensure correct uniform is worn and kept in clean condition and always use PPE when required
Return required documentation to the office in time
Keep vans clean, tidy and maintained
Requirements:
Shall have good fault-finding and diagnostic skills
To be able to understand hydraulic and electrical circuit diagrams
Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
Can use and understand various electrical and hydraulic test equipment
Be aware of the Company’s procedures and adhere to them always
To pass on any technical knowledge that may help other engineers
Use good engineering practice and standards always
Update engineering knowledge when able
Always use cost effective but safe measures to carry out tasks
Can work with the minimum of supervision
To attend meetings and training courses as required by your Field Service Supervisor
Nice to have:
Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair
City & Guilds in electrical and mechanical engineering
Competent in the use of electrical and hydraulic test equipment
A sound knowledge of single and three phase electrical equipment and hydraulic circuits
A mature disciplined approach and good personal administrative and customer care skills
17th edition electrical regulations/City & Guilds electrical and mechanical engineering