Plan Sponsor Liaison, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46988.00 - 122400.00 USD / Year

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Job Description:

The Plan Sponsor Liaison plays a critical role in supporting plan sponsors, consultants, brokers and Aetna/RFL Account Managers and ensuring the successful execution of program objectives. This position is responsible for maintaining strong relationships with assigned plan sponsors, coordinating cross-functional efforts, analyzing data to identify trends and issues, and delivering high-quality administrative and operational support.

Job Responsibility:

Partner with internal Account Managers to support plan sponsor program goals
Build and maintain relationships with assigned plan sponsors through regular communication
Serve as the primary contact for day-to-day escalations
Participate in internal and external meetings, document meeting minutes, track action items
Assist with plan sponsor onboarding and implementation process
Coordinate with internal departments such as billing, finance, operations, eligibility, and account management
Customize and order promotional materials, maintain promotional schedules
Identify trends and develop actionable insights from constituent data
Provide performance and operational reports using Tableau
Track and monitor plan sponsor performance guarantees (PGs) and service level agreements (SLAs)
Manage logistics for plan sponsor events such as health fairs and member engagement activities

Requirements:

1-2 years of experience within the healthcare industry, preferably Behavioral Health/ Employee Assistance Programs (EAP)
1-2 years of experience with client support
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
Strong reporting and data analytics mindset, including proficiency in Salesforce and Tableau or similar platforms
Ability to travel 20% within the continental U.S.
Bachelor's Degree or equivalent work experience

Nice to have:

Strong written, verbal and interpersonal communication skills
Strong time management and organizational skills
Demonstrated ability to manage multiple priorities, large caseloads, and work collaboratively across departments
Detail-oriented with a proactive approach to problem-solving and follow-through
Adept at collaboration and teamwork

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Plan Sponsor Liaison