PLADS National Account Manager

• Serves as a primary point of contact for Sr Account Managers, Account Executives, and clients responding to inquiries and relaying important information between clients and the account management team
• Assist with scheduling meetings, preparing materials for client presentations, and organizing follow-up tasks
• Maintains and updates client information, ensuring accuracy and completeness of account data
• Prepares regular performance reports and presentations on account status, client engagement, and service utilization for internal review
• analyzes data, and responds to customer requests
• Acts as a liaison between internal partners, and customers/consultants
• Helps troubleshoot client issues and escalate complex concerns to the appropriate team members
• Submits service tickets and product requests
• works with billing, commission and banking teams for client specific needs
• Builds customer and consultant relationships
• assists with collateral needs for customers
• attends benefit fairs/enrollment meetings when requested by customers
• Works with drafting and compliance for customer specific needs
• Supports ongoing projects by managing timelines, tracking deliverables, and ensuring that client expectations are met
• Performs other duties as needed

• Bachelor's Degree in Business Administration, Management or a related field
• 1 or more years’ experience with disability, life, FML, state and company leave products, account management, customer service or administrative support
• Experience with servicing customers in a professional environment
• Upon hire certifications/licenses: Licenses dependent upon product being support with specified time frame
• Or an equivalent combination of education and experience

Proficiency in CRM and account management tools (preferred)

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO
• State-mandated sick leave (if applicable)
• Other leaves of absence (if eligible)