Plads National Account Executive I

• Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention
• Builds, enhances, and maintains effective relationships with clients to ensure client satisfaction
• Conducts stewardship, site visits and regularly scheduled meetings with clients
• Cultivates, directs, and maintains client relationships
• Develops and maintains plans to support retention sales and product growth within existing clients
• Develops, maintains, and executes more complex client relationship plans to ensure the clients' overall service needs are satisfied and achieve the business and profitability/retention objectives of the organization
• Identifies and resolves complex client issues in a timely and collaborative manner
• Identifies clients with retention risk, develops and executive plans to retain clients, and notifies management
• Provides feedback to internal partners on clients
• Serves as a resource to internal stakeholders and consults on more complex relationship management/sales solutions to optimize satisfaction/retention and achieve business results
• Partners with internal business units to ensure overall organization growth and success
• Performs other related duties as required

• Bachelor's Degree Business Administration, Management or related field
• 4 or more years’ experience in relationship management that directly aligns with the specific responsibilities for this position
• Strong organizational and multitasking abilities
• Excellent written and verbal communication
• Proficiency in CRM and account management tools (preferred)
• High attention to detail and accuracy in data entry and reporting
• Ability to prioritize task and manage time effectively
• Strong problem-solving skills and a customer first mind-set
• Basic understanding of billing and invoicing processes
• Ability to work well in a team environment and handle confidential information

State Insurance license

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave