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Plads Leave Case Manager

aflac.com Logo

Aflac

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Location:
United States , Remote

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

40000.00 - 61000.00 USD / Year
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Job Description:

We’ve Got You Under Our Wing. We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

  • Maintains a superior level of genuine caring and empathetic customer service throughout all interactions
  • takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate
  • Assists associates with leave of absence requests and guides them through the process
  • Processes all leave of absence paperwork according to established procedures and laws
  • Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
  • Administers the FMLA policy
  • reviews FMLA documentation for accuracy and completeness
  • Makes recommendations to approve or deny requests for FMLA based on federal regulations
  • Coordinates correspondence, forms, and other documents via the claim system
  • Generates reports as required
  • maintains files, inputs and analyzes data
  • Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
  • Keeps complete records of all LOA requests and maintains tracking and analysis of data
  • Participates in developing goals, objectives, and systems
  • Maintains compliance with standards and federal/state regulations
  • Serves as an internal reference to the team for certification requirements and processing
  • Contacts providers for clarification
  • Supports management with special projects as necessary

Requirements:

  • High School Diploma or Equivalent
  • 1 - 2 years of related experience
  • Current knowledge absence management industry
  • Ability to independently work in a remote environment while effectively engaging with the team
  • Excellent customer service skills and ability to manage difficult and stressful situations
  • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
  • Ability to manage business expectations and resolve concerns, by communicating status and issues
  • Ability to effectively prioritize and escalate customer issues
  • Ability to interpret and analyze multiple facts
  • Knowledge of state and federal FMLA and ADA regulations
  • Knowledge of medical disability management preferred
  • Strong financial acumen
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed performance competencies

Nice to have:

  • Associate’s degree
  • Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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