Plads Client Implementation Manager

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively
• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices
• Performs other related duties as required

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
• Strong understanding of client relationship management principles and best practices
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Bachelor's Degree Business Administration, Management or a related field
• 4 or more years experience in client implementation, project management or a similar role
• Or an equivalent combination of education and experience

Experience in the group/disability industry

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO
• State-mandated sick leave (Washington employees)
• Other leaves of absence