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Plads App Subject Matter Expert Iii

aflac.com Logo

Aflac

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Location:
United States, Farmington

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

125000.00 - 165000.00 USD / Year
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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

  • Contributes to the development of processes and leads the implementation of systems and process improvements in infrastructure, architecture, ensuring IT solutions align with medium-term business objectives and looking ahead to understand future technology options for the business
  • Provides technical guidance and recommendations as a subject matter expert in relevant area of IT, in order to support the resolution of the most complex customer cases and develop precedents to improve customer service
  • Manages key internal and external stakeholder relationships across the organization in order to achieve engagement to change, and provides technical leadership in the design and development of new IT solutions
  • Ensures that IT requirements in own area of specialty are properly addressed in projects, and ensures delivery of assigned IT projects or work streams are successful, collaborating with IT colleagues from across the wider function to deliver for the business
  • Deploys in-depth knowledge in a functional area of IT to support internal clients by responding to requests and issues, acting within a number of complex processes and procedures to solve internal customer problems in conjunction with internal partners or external vendors
  • Understands customers’ processes and products and how they fit within the goals of the function or business unit
  • Engages with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
  • validates suppliers estimates
  • Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
  • Performs quality review checks on project deliverables
  • Supports, reviews, and validates the documentation of functional specifications
  • Makes recommendations for application performance improvements and de-commissioning
  • Acts as liaison between Business and IT, as assigned
  • Supports the Portfolio Manager in building the Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan
  • Supports the implementation activities, troubleshooting system environmental issues and providing training as required
  • Performs impact analysis of application changes across various components holding an end-to-end view of the system
  • Specifies / recommends Integration and Parallel testing criteria
  • Takes responsibility for the conceptual design of business applications
  • Identifies complex root cause of an issue within an application in support of application incidents
  • Works with business stakeholders, colleagues across the wider IT function and cross-functionally to translate business objectives into clearly defined business cases, costs, or financial schedules in order to support achievement of IT and business accountabilities
  • Analyzes key themes from a wide range of internal and external data sources in order to identify IT industry developments as well as how different scenarios may impact upon the business, and provides recommendations based on this analysis
  • Creates Disaster Recovery and Business Change plans in relevant area of IT, and inputs into wider Disaster Recovery and Business Continuity planning and policy
  • Performs other related duties as required

Requirements:

  • Bachelor's Degree Information Technology, Math or other quantitative subject areas
  • 5+ years in application development
  • 10+ years of Group Life/Disability product experience
  • Proficiency in Business Acumen, Quality Management, Basic Products and Services, Application Design, Architecture, Advanced Application Development Tools, Application Testing, Business Process Modeling, Advanced Emerging Technologies, Hardware Infrastructure, Network and Internet Security
  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence

Additional Information:

Job Posted:
December 15, 2025

Expiration:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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