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Plads Account Manager I

aflac.com Logo

Aflac

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

45000.00 - 55000.00 USD / Year
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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

  • Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation
  • Collects and minimizes outstanding balances and delinquencies to assigned accounts
  • Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team
  • Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements
  • Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents
  • Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed
  • Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances
  • Contacts past due accounts to collect past due premium
  • Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc
  • Cancels accounts when necessary and produces detailed final bill
  • Conducts pro-active outbound contact to PLADS small group customers on a routine basis
  • Assist small group customers with the following: administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms
  • Will be responsible for responding to customer inquiries in a timely manner
  • Ensures compliance for assigned transactions to agreed service levels
  • Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures
  • Provides administrative support to local team and participates in projects as assigned
  • Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process
  • Monitors finance business processes and reporting in ordered to identify opportunities for improvement
  • Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan
  • anticipates, recognizes, and responds to the needs of the customer
  • Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence
  • Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts
  • Performs other related duties as required

Requirements:

  • High School Diploma or Equivalent
  • Three or more years of experience in billing and premium remittance, account management or professional job-related experience
  • Understanding of financial transactions, debits/credits and reconciliation
  • Knowledge of insurance policies, billing cycles, and premium payment structures
  • Awareness of financial regulations such as HIPAA and state insurance laws
  • Attention to detail
  • Time Management
  • Software proficiency

Nice to have:

  • Bachelor's Degree
  • Insurance Billing
  • Life, Disability and Absence Management Product Knowledge
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave
  • other leaves of absence

Additional Information:

Job Posted:
January 14, 2026

Expiration:
January 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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