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Monica Vinader

Location:
United Kingdom, London

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your skill, experience and knowledge will help us deliver an unparalleled service to our customers in a fun, accessible, luxury environment. You will provide piercings to a high standard and deliver exceptional customer service in our London boutique network.

Job Responsibility:

Deliver warm, welcoming and inviting customer service, making our customers feel relaxed and comfortable in our beautifully designed piercing spaces
Deliver exceptional service, supporting the sales team outside of appointments to drive the overall performance of the location
Confidently style and advise our customers on their piercing/s and all jewellery needs, using our exclusively designed products, to help them achieve their desired look
Provide piercings to the highest standards of cleanliness and safety, making customers feel confident in your skill and experience
Ensure compliance with all necessary guidelines and best practices, prioritising the safety and wellbeing of our customers
Support the aftercare process, confidently resolving any problems customers may experience
Share your knowledge with the Head Piercer on legal, technical and safety measures in the UK, including feedback on product performance and opportunities
Collaborate and network with fellow piercers to drive best in class performance and practises
Guide, support and train our Sales Associates and other team members about the world of piercing
Accountable for the accuracy of piercing stock levels
Manage all aspects of the piercing studio day to day operations and support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries) as needed
Comply with Monica Vinader company policies and procedures at all times
Be a passionate brand ambassador, promoting MVs products and services in all interactions to drive appointments and overall business success

Requirements:

A customer focused mindset, putting them first in all you do and a desire to drive sales growth
An understanding and appreciation of the luxury service environment
Extensive experience in piercing, demonstrated through an up to date portfolio (Instagram/Facebook/Website)
Demonstrable knowledge of piercing standards and regulations in the UK
A clean, professional and service oriented approach, with exceptional hygiene at the forefront of your service
Must be licensed to work in London
A passion for sharing your knowledge with others, willing to help and advise different areas of the business

Nice to have:

You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner

What we offer:

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Parttime

Work Type:

On-site work

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