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At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Since 2021 we have had a piercing service in our stores. Your skill, experience and knowledge will help us deliver an unparalleled service to our customers in a fun, accessible, luxury environment. You will provide piercings to a high standard in our London boutique network.
Job Responsibility:
Deliver warm, welcoming and inviting customer service, making our customers feel relaxed and comfortable in our beautifully designed piercing spaces
Confidently style and advise our customers on their piercing/s and jewellery needs, using our exclusively designed products, to help them achieve their desired look
Provide piercings to the highest standards of cleanliness and safety, making customers feel confident in your skill and experience
Ensure compliance with all necessary guidelines and best practices, prioritising the safety and wellbeing of our customers
Support the aftercare process, confidently resolving any problems customers may experience
Consult and guide our Retail Operations team on legal, technical and safety measures in the UK
Guide, support and train our Sales Associates and other team members about the world of piercing
Requirements:
A customer focused mindset, putting them first in all you do
An understanding and appreciation of the luxury service environment
Extensive experience in piercing, demonstrated through an up to date portfolio (Instagram/Facebook/Website)
Demonstrable knowledge of piercing standards and regulations in the UK
A clean, professional and service oriented approach, with exceptional hygiene at the forefront of your service
Must be licensed to work in Manchester
A passion for sharing your knowledge with others, willing to help and advise different areas of the business
Ability to document your authorisation to work in the United Kingdom
What we offer:
Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years