Pickup Center Specialist

• Provides expert guidance on European vehicle diagnostics, repairs, and part compatibility to customers
• Assists with technical customer inquiries, such as validating part fitment, gathering technical information, and providing education on job-specific part recommendations
• Assists with error orders and troubleshooting job-specific replacements
• Provides clear, empathetic support, acting as a trusted advisor and efficiently managing multiple customer inquiries for timely resolutions
• Completes customer inquiries, technical support cases, and follow-ups accurately within timelines, maintaining detailed documentation, adhering to workflows, and proactively
• Assists customers with order pickup by educating on our system and helping load parts into their vehicles as needed
• Packs orders into appropriate bags or boxes for customer pickup, confirms order accuracy, scans orders into lockers to alert customers they are ready to pick up
• Picks orders from the distribution center during high-volume periods when team capacity and bandwidth allow or when high-priority for customers is needed
• Maintains the appearance of the Pickup Center by keeping a clean and orderly workspace, accounting for all orders and paperwork, and performing general upkeep on product and marketing displays
• Completes inventory audits, and locker audits, clears locker, and maintains staging areas

• Passion for European cars, including ownership experience and/or European car community engagement
• Hands-on experience in car repair and ability to demonstrate a working knowledge of car parts and car repair
• 1+ years of experience in Customer Service or technical support within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions
• Prior experience working as part of a team environment
• Must have a valid driver's license

Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz)

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
• Company HSA contribution
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match
• Discounted prices on our catalog of European car parts
• Quarterly bonus opportunity of $900