PIA P&C Support Specialist (Tier II)

• Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds
• Resolve client inquiries and concerns by researching issues and delivering timely solutions
• Manage inbound and outbound calls to address client needs and ensure a seamless experience
• Utilize multiple software systems and online resources to assist clients and document communications
• Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments
• Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction
• Diffuse critical client issues and escalate situations to management when necessary
• Develop and implement recommendations for improving workflows and service delivery
• Participate in training sessions and assigned projects to continuously enhance expertise
• Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams

• High school diploma or equivalent is required
• Minimum of two years of experience in customer service or insurance-related roles
• Strong knowledge of property and casualty insurance products and processes
• Proficiency in using software applications and online resources to manage client interactions
• Excellent verbal and written communication skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Strong problem-solving skills and attention to detail

Familiarity with HRIS systems and insurance carrier platforms is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan