Pia P&C Service Associate (Tier Ii) Job at Robert Half (Rochester)

Job Description

This Long-term Contract position is ideal for someone who can manage service-related tasks efficiently, communicate clearly with partners and carriers, and work comfortably across multiple computer-based systems and web platforms. The role focuses on resolving policy service issues, handling inbound and outbound communication, and helping maintain accurate, timely processing for property and casualty insurance activities.

Job Responsibility

Manage day-to-day service activity for property and casualty accounts, ensuring requests are handled accurately and within expected timelines
respond to incoming inquiries and place outbound calls to gather information, provide updates, and coordinate next steps with clients, partners, and insurance carriers
review documentation for completeness, identify missing items or deficiencies, and follow through to obtain the information needed for processing
use internal systems, online platforms, and related tools to update records, track progress, and maintain organized service documentation
coordinate with external carriers and internal stakeholders to support claim-related or policy service matters, including disability-related inquiries when applicable
assist with workflow planning and prioritization to keep multiple assignments moving efficiently in a high-volume environment
support activities involving Paychex and other business platforms as required for service execution and record accuracy
remain effective during extended periods of desk and computer work while maintaining consistent attention to detail and service quality

Requirements

Strong verbal and written communication skills with the ability to interact professionally across teams and external partners
experience handling inbound and outbound calls in a service-oriented or operations-focused environment
ability to work within multiple computer systems, websites, and digital tools with accuracy and efficiency
familiarity with insurance carrier processes, policy servicing, or claims-related support is preferred
skilled at identifying documentation gaps, resolving deficiencies, and keeping work organized through completion
effective planning and time-management abilities, including the capacity to balance changing priorities
exposure to Paychex or similar administrative platforms is helpful
ability to remain productive in a role that involves prolonged periods of sitting and computer use

Nice to have

Familiarity with insurance carrier processes, policy servicing, or claims-related support is preferred
exposure to Paychex or similar administrative platforms is helpful

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Pia P&C Service Associate (Tier Ii)

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