Pia Coordinator

• Raising and managing blockage issues through to completion using the Blockage Self Provide Orders (SPO) process
• Managing a group mailbox, coordinating and responding to PIA-related queries from across the business
• Assisting and supporting the PIA Lead Coordinator with day-to-day operational delivery
• Submitting and progressing Build Complete Orders in line with Notices of Intent (NOIs)
• Raising and managing Network Adjustment Orders
• Tracking and reporting on order progression to ensure timely delivery
• Raising Notices of Intent (NOIs) and maintaining accurate Openreach system updates
• Responding to PIA Candid defects and liaising with Openreach to ensure swift resolution

• Previous experience in a PIA Coordinator or similar network coordination role
• Understanding of PIA networks and Openreach systems (desirable)
• Strong attention to detail and highly organised approach to work
• Proven administration skills with the ability to manage multiple tasks
• Excellent communication skills with the ability to build relationships with internal and external stakeholders
• Strong IT skills, with experience in tracking and reporting systems

Understanding of PIA networks and Openreach systems

• Pension – 5% employer / 5% employee contribution
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!