Physician Support Specialist Job at University of Rochester (Rochester)

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs
Responsible for all clinic preparations, including providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and pends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes
Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
Manages provider(s) documentation and information
Composes and types non routine correspondence providing factual information
Arranges travel, conference registration and hotel accommodations
Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider
Researches hospital medical records for information requested by physicians, insurance companies and attorneys
Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity
Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency
Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling
Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure
Follows up to confirm that order is fulfilled and ready for surgery/procedure
Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled
Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities
Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room
Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork
Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient
Serves as main point of contact for patient pre- and post-operative

Requirements

High School Diploma required
Minimum of 2 years of relevant experience required or an equivalent combination of education and experience
Experiences with surgical/appointment scheduling software and electronic medical records preferred
Demonstrated customer relations skills preferred

Nice to have

Experiences with surgical/appointment scheduling software and electronic medical records
Demonstrated customer relations skills

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Physician Support Specialist

Job Description

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