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Physician Support Specialist

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

19.62 - 26.49 USD / Hour
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Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs
  • Responsible for all clinic preparations, including providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and pends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes
  • Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
  • Manages provider(s) documentation and information
  • Composes and types non routine correspondence providing factual information
  • Arranges travel, conference registration and hotel accommodations
  • Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider
  • Researches hospital medical records for information requested by physicians, insurance companies and attorneys
  • Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity
  • Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
  • Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency
  • Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling
  • Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure
  • Follows up to confirm that order is fulfilled and ready for surgery/procedure
  • Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled
  • Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities
  • Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room
  • Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork
  • Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient
  • Serves as main point of contact for patient pre- and post-operative

Requirements:

  • High School Diploma required
  • Minimum of 2 years of relevant experience required or an equivalent combination of education and experience
  • Experiences with surgical/appointment scheduling software and electronic medical records preferred
  • Demonstrated customer relations skills preferred

Nice to have:

  • Experiences with surgical/appointment scheduling software and electronic medical records
  • Demonstrated customer relations skills

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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