Physician Support Spec Job at University of Rochester (Rochester)

Job Description

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.

Job Responsibility

Performs complex secretarial and administrative duties in support of clinical, educational, and academic programs
Responsible for all clinic preparations
Providers' time and calendar management
Optimization of provider patient schedule
Coordination of patient care and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar
Examines the clinical schedule(s) to identify opportunities for optimizing provider time
Finds missing orders and pends them for review
Gathers necessary information for referrals and prior authorizations
Applies provider preferences and protocols for follow up actions
Composes, edits and obtains signatures for non-routine letters for appeals on denied claims
Manages provider(s) documentation and information
Composes and types non routine correspondence
Arranges travel, conference registration and hotel accommodations
Interfaces with organizations to facilitate invited lectures
Researches hospital medical records for information
Decides the order of daily surgeries and ambulatory procedures
Negotiates surgical/procedure schedule
Authorizes overbooking and rearranging of surgeons Operating Room schedules
Authorizes rescheduling when cancellations occur
Orders all necessary surgical/procedure equipment, devices and medication
Follows up to confirm order fulfillment
Employs contingency strategies for surgery/procedure readiness
Varies patient education and follow up details for pre-operative and post-operative care
Assembles necessary details from electronic medical record for disability paperwork
Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers
Serves as main point of contact for patients' pre and post-operative

Requirements

Associate's degree in Medical, Secretarial or related field
Minimum of three years of relevant experience
Medical Terminology
Experiences with surgical/appointment scheduling software (such as Flowcast)
Experiences with electronic medical records
Demonstrated customer relations skills

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Physician Support Spec

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