Physician Support Representative

• Serves as primary contact for provider(s)
• Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
• Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes
• Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
• Manages provider(s) documentation and information
• Arranges travel, conference registration and hotel accommodations
• Researches hospital medical records for information requested by physicians, insurance companies and attorneys
• Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
• Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure
• Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities
• Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient
• Serves as main point of contact for patient pre- and post-operative

• High School Diploma required
• Minimum of 2 years of relevant experience required or an equivalent combination of education and experience
• Experiences with surgical/appointment scheduling software and electronic medical records preferred

Experiences with surgical/appointment scheduling software and electronic medical records