Physician Support Representative III

• Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office
• Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately
• Serves as office expert for Allergy/Immunology & Rheumatology
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient
• Manages referrals (via eRecord and fax/mail) and schedules patient visits
• Registers patient demographic and insurance information
• Responsible for clinical prep
• Obtains and ensures referral paperwork is scanned into patient charts prior to each visit
• Prints labels and prepares clinical documents and delivers to clinic
• Ensures appropriate clinic paperwork is scanned into the chart after the visit
• After each clinic, reviews schedules/office note encounters for scheduling follow up
• Works with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately
• Develops and works “bump” and reminder lists effectively, timely and accurately
• Attends clinic, as necessary
• May perform check-in and/or check-out duties
• Schedules follow-up appointments for patients
• Provides clinical and clerical support to providers
• Attends office staff meetings and other relevant meetings, as requested
• Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands
• Assists Providers in reaching out to multiple offices to coordinate non-clinical inpatient & outpatient procedures
• Schedules all necessary imaging, tests, & labs associated with procedure(s)
• Completes & submits all paperwork needed for procedure(s)
• Serves as main point of contact for patients, pre and post-operative
• Assists Providers in patient care transfer to external offices & departments
• Provides & requests all necessary medical documents & records to & from external offices and patients as needed
• Assists families with coordinating multi divisional appointments internal & external
• Reviews incoming patient visit referrals for proper scheduling and distribution
• Assists Providers with contacting families to provide test results
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
• Researches hospital medical records for information requested by physicians, insurance companies, & families
• Applies provider preferences in protocols is selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes
• Provides insurance companies with information needed for services, testing, & labs

• High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience
• Must prioritize exceptional patient care with compassion and respect
• Demonstrated customer service skills, specifically strong communication skills
• Medical Terminology, experience with appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred
• Demonstrate accuracy in all correspondence including eRecord
• Ability to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team

Medical Terminology, experience with appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred