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Physician Support Representative III

United States of America, Rochester 19.62 - 26.49 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Using independent judgment and initiative, the Physician Support Specialist at the Wilmot Cancer Institute performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, acts as a liaison between patients and their care team, and assists with coverage of clinics and projects when necessitated by Office Manager or other Administrator. The position reports directly to the Office Manager and will also work in collaboration with the Administrator II, Nurse Manager, Medical Director and health providers. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.

Job Responsibility

  • Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel
  • Provide patients with procedure descriptions and special instructions
  • Ensure test results are received, reviewed and appropriately filed
  • Coordinate provider schedules with non-clinical commitments
  • Coordinate patient information
  • entry of data into eRecord and Cadence databases
  • Support for Nurse Practitioners and other health care professionals
  • Respond and document appropriately to patient calls
  • Manage/monitor in-baskets/work queue on a daily basis
  • Review of AVS (After Visit Summary)
  • Template management/office schedules for multiple providers
  • Acts as liaison for contact with area providers to facilitate communications with physicians
  • Cross-coverage in shared clerical office
  • special projects and other responsibilities as assigned
  • Support the Medical Records department as needed.

Requirements

  • High school diploma or equivalent required
  • Associates degree in Medical, Secretarial, billing or related field preferred
  • Minimum of 2 years of relevant experience required
  • 1 year of leadership experience preferred
  • or equivalent combination of education and experience required
  • Demonstrated customer service skills required
  • Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

Nice to have

  • Associates degree in Medical, Secretarial, billing or related field
  • 1 year of leadership experience
  • Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records.

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