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Job Responsibility:
Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division
Responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes
Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner
Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff
Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity
Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received
Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator
Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager
and reschedules no shows and bumped patients
Inputs and maintains provider templates, ensuring correct clinic rotations are followed
Uses opening and closing templates for provider’s conference dates and time away
Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues
Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician
Documents all phone calls as necessary
Manages eRecord pool messages, documenting actions in patient charts as appropriate
Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc
As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers
Responsible for the accurate and complete registration of all patients
Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics
Attends departmental meetings for training purposes or participation in addressing a specific operational issue
Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters
Other duties as assigned
Requirements:
High School Diploma and a minimum of 2 years of relevant experience or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred