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Physician Support Representative III

United States of America, Rochester 19.62 - 26.49 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division
  • Responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes
  • Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner
  • Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff
  • Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
  • Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity
  • Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received
  • Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator
  • Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager
  • and reschedules no shows and bumped patients
  • Inputs and maintains provider templates, ensuring correct clinic rotations are followed
  • Uses opening and closing templates for provider’s conference dates and time away
  • Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues
  • Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician
  • Documents all phone calls as necessary
  • Manages eRecord pool messages, documenting actions in patient charts as appropriate
  • Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc
  • As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers
  • Responsible for the accurate and complete registration of all patients
  • Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics
  • Attends departmental meetings for training purposes or participation in addressing a specific operational issue
  • Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters
  • Other duties as assigned

Requirements

  • High School Diploma and a minimum of 2 years of relevant experience or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer service skills required
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Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
Job Responsibility
Job Responsibility
  • Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
  • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
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Physician Support Representative III

Performs complex secretarial and administrative duties in a fast paced Outpatien...
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Location
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Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Demonstrated customer relations skills required
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
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Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
Job Responsibility
Job Responsibility
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
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Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
Job Responsibility
Job Responsibility
  • Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
  • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
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  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
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Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...
Location
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Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
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Requirements
  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
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  • Manages provider(s) calendar and prioritizes appointments and meetings
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  • Finds missing orders and sends them for review and approval
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  • Applies provider preferences and protocols for follow-up actions
  • Composes, edits, and obtains signatures for non-routine letters for appeals on denied claims
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As a community, the University of Rochester is defined by a deep commitment to M...
Location
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urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
Job Responsibility
Job Responsibility
  • Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
  • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
  • Manages provider(s) documentation and information
  • Fulltime
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Physician Support Representative III

Performs complex secretarial and administrative duties in a fast-paced environme...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer relations skills required
Job Responsibility
Job Responsibility
  • Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
  • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims
  • Manages provider(s) documentation and information
  • Fulltime
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Physician Support Representative III

The Physician Support Representative III (PSR) serves as the initial contact to ...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience
  • Must prioritize exceptional patient care with compassion and respect
  • Demonstrated customer service skills, specifically strong communication skills
  • Medical Terminology, experience with appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred
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Job Responsibility
Job Responsibility
  • Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office
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