Physician Support Representative III

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
• Serves as primary contact for provider(s)
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
• Chooses and recommends among competing demands
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
• Finds missing orders and sends them for review and approval
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
• Manages provider(s) documentation and information
• Composes and types of non-routine correspondence providing factual information
• Arranges travel, conference registration, and hotel accommodations
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider
• Research hospital medical records for the information requested by physicians, insurance companies, and attorneys
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients
• Serves as main point of contact for patients pre- and post-operative
• Other duties as assigned

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
• Demonstrated customer relations skills required

Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred