Physician Support Rep III

• Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment in support of the Pulmonary Clinic
• Serves as primary contact for providers, manages calendar when applicable, manages providers clinic schedule based on provider templates and preferences for the Pulmonary Procedure Team
• Reviews the clinical schedules on a continuous basis to identify for optimizing the time and effort of the providers
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
• Researches patient medical record for information requested by physicians, insurance companies and attorneys
• Edits and completes incoming form requests for provider signature
• Manages and edits provider procedure calendars
• Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed
• Reviews electronic chart work queues, in baskets and pools for continual management and triaging
• Schedules outgoing referral requests, which are time sensitive
• Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue
• Obtains outside medical records and imaging for future appointment
• Uploads outside images to PACS for provider review
• Coordinates scheduling of patients and referral consults
• Obtains patient medical records and imaging to facilitate patient care
• Works with faculty and clinic representatives to maintain clinic schedules, instruct appointment scheduling staff and the Access Center regarding schedule changes, and proactively reviews future schedules to identify problems
• Verifies all patient registration information is correct and up to date
• Handles patient complaints and solves
• Identifies areas of improvement, notifies supervisor, and implements as directed
• Provides back up scheduling, referral, and prior authorization support for the Division
• Assembles, from multiple tabs in the electronic record, the necessary details for review and conclusion when completing forms
• Assesses calls to understand patient needs, prioritizes medical concerns and obtain responses from providers and follows up with patient when instructed
• Performs other duties for supervisor as directed including attending meetings relevant to clinic operations, working on special projects for Ambulatory Care, and working with faculty practices or other provides on special projects
• Provides back up coverage for the office manager and OAS staff when out of office during vacations or illness
• Other duties as assigned

• High School Diploma required
• Minimum of 2 years of relevant experience required
• or an equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred
• Demonstrated customer relations skills

Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred