Physician Support Rep III-Imaging Scheduling Operations Job at University of Rochester (Rochester)

Job Responsibility

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
Serves as primary contact for provider(s)
Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
Chooses and recommends among competing demands
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
Finds missing orders and sends them for review and approval
Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
Manages provider(s) documentation and information
Composes and types non-routine correspondence providing factual information
Arranges travel, conference registration, and hotel accommodations
Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider
Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys
Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity
Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency
Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling
Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure
Follows-up to confirm the order is fulfilled and ready for surgery/procedure
Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled
Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities
Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room
Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork
Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients
Serves as main point of contact for patients pre and post-operative
Other duties as assigned

Requirements

High School diploma and 2 years of relevant experience required
Or equivalent combination of education and experience
Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
Demonstrated customer relations skills required

Nice to have

Medical terminology
Experience with surgical/appointment scheduling software (such as Flowcast)
Experience with electronic medical records

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Physician Support Rep III-Imaging Scheduling Operations

Job Responsibility

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