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University of Rochester Logo University of Rochester · Health and Beauty

Physician Support Rep III-Imaging Scheduling Operations

United States, Rochester Employment contract 19.62 - 26.49 USD / Hour · Job Posted June 08, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs
  • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support
  • Serves as primary contact for provider(s)
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences
  • Chooses and recommends among competing demands
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers
  • Finds missing orders and sends them for review and approval
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature
  • Manages provider(s) documentation and information
  • Composes and types non-routine correspondence providing factual information
  • Arranges travel, conference registration, and hotel accommodations
  • Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider
  • Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys
  • Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity
  • Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff
  • Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency
  • Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling
  • Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure
  • Follows-up to confirm the order is fulfilled and ready for surgery/procedure
  • Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled
  • Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities
  • Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room
  • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork
  • Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients
  • Serves as main point of contact for patients pre and post-operative
  • Other duties as assigned

Requirements

  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience

Nice to have

  • Medical Terminology
  • experiences with surgical/appointment scheduling software (such as Flowcast)
  • electronic medical records
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