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We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Physician Supervisor, Utilization Management is responsible for overseeing the day to day utilization management (UM) processes to ensure the delivery of high-quality, cost-effective healthcare services. This role involves managing the review of medical necessity, appropriateness of care, and the coordination of healthcare services. The Physician Supervisor will lead and manage a team of UM physicians, providing guidance, support, and professional development opportunities to optimize team performance.
Job Responsibility:
Lead and manage the Utilization Management team, providing guidance, training, and support to the day to day issues
Support recruiting, hiring, and retaining skilled UM clinical staff, fostering a collaborative and high-performance work environment alongside Manager, Utilization Management
Conduct regular performance evaluations, offering feedback, coaching, and professional development opportunities
Monitor and evaluate the performance of the UM team, ensuring efficiency and effectiveness in all UM activities
Conduct and oversee clinical reviews of medical records to determine the medical necessity and appropriateness of healthcare services
Ensure timely and accurate review of prior authorizations, concurrent reviews, and retrospective reviews
Collaborate with healthcare providers to facilitate appropriate utilization of healthcare resources
Ensure compliance with all federal, state, and local regulations related to utilization management
Stay current with changes in healthcare regulations and standards affecting UM practices
Work closely with other departments, including Transitions, Case Management, and Care Teams, to ensure coordinated and integrated care
Serve as a clinical resource and advisor to the UM team and other departments
Other duties as assigned.
Requirements:
At least 2 years experience providing Utilization Management services to a Medicare and/or Medicaid line of business
Excellent verbal and written communication skills
A current, clinical, unrestricted license to practice medicine in the United States. (NCQA Standard)
Graduate of an accredited medical school. M.D. or D.O. Degree is required. (NCQA Standard)
3-5 years of clinical practice in a primary care setting
Deep understanding of managed care, risk arrangements, capitation, peer review, performance profiling, outcome management, care coordination, and pharmacy management
Strong record of continuing education activities (relevant to practice area and needed to maintain licensure)
Demonstrated understanding of culturally responsive care
Proven organizational and detail-orientation skills
Ability to collaborate effectively with a staff, providers, and a diverse group of leaders
US work authorization
Someone who embodies being Oaky
Nice to have:
Prior clinical leadership or supervision experience is preferred.
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement