Physical Collateral Examination Associate

• Schedule and route daily travel to customer locations within an assigned geographic area, incorporating overnight stays to reduce travel time for optimum productivity
• Physically inspect inventory and assess the condition to confirm the collateralized position
• Reconcile discrepancies with the customer and document details to support final inventory inspection results
• Build relationships with customers through setting inspection expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams
• Communicate with manager, account manager and peers to resolve issues and escalate risks
• Performs physical inspections of commercial business inventories to assess their condition to provide prompt and accurate reporting
• Covers jobs performing physical inspections of commercial business inventories to assess their condition in order to provide prompt and accurate reporting to confirm their collateralized position
• May also be involved in responding to customer inquiries, questions, documentation issues, billing errors, disputes, and program changes

6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ months of auditing experience
• 6+ months of customer service experience
• Bachelor's degree in accounting, finance, economics, business or related field
• Ability to work independently and in a team environment
• Able to anticipate and adapt to rapidly changing, growth-oriented environment
• Good verbal and written communication skills
• Outstanding problem solving and decision-making skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Proficient knowledge of business practices and processes
• Ability to work with limited supervision
• Ability to negotiate with customers to obtain necessary documentation
• Strong problem solving and mathematical skills