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You’ll be the voice of Snappr to our photographer community and the voice of photographers back to our product and operations teams. This is a new role focused on building engagement, loyalty, and advocacy among our photographer network. You’ll turn transactional relationships into genuine partnerships, ensuring our best photographers feel valued, heard, and motivated to deliver exceptional work.
Job Responsibility:
Create and manage monthly photographer newsletter: Policy updates, product changes, photographer spotlights, feedback responses, and community news
Synthesize photographer feedback into actionable insights: Review support tickets, Slack channels, and direct feedback to identify patterns and pain points
Coordinate and participate in photographer ambassador meetings: Support logistics, scheduling, and follow-up for ambassador check-ins
Manage photographer-facing content and resources: Update FAQs, help documentation, and onboarding materials
Drive social media engagement with photographers: Build and maintain active social media presence that celebrates photographer success, shares tips, and creates community connection
Support webinar and event coordination: Help organize monthly/quarterly webinars, master classes, and photographer meetups with industry experts
Monitor and communicate point system changes: Track photographer status changes, send notifications, and handle inquiries about the rewards and consequences system
Requirements:
Photography experience: Hands-on photography background (professional, hobbyist, or enthusiast level)
US market familiarity: Understanding of US photography market, trends, and culture
Strong written communication skills
Pattern recognition and analytical thinking
Project coordination skills
Empathy for community members
Ability to work at a furious pace when deadlines are tight
Nice to have:
Community management or customer success experience, particularly with freelancers, service providers, or creative professionals
Experience in photography, videography, or creative services industry
Familiarity with social media management and community engagement tactics
Background working with US-based teams or across time zones