Photocopier Service Engineer Job at Global Technology Solutions Ltd. (London)

Job Description

We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers. This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.

Job Responsibility

Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved
Install, set up, and commission new devices at customer premises
Keep regular communication with the office regarding availability and provide end-of-day updates
Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day
Present a professional image and provide a high standard of customer care at all times
Record and monitor parts usage accurately to support manufacturer warranty procedures
Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment
Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables
Attend training sessions delivered by manufacturers and suppliers as required
Support the business with any additional tasks relevant to the role when needed
Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years

Requirements

Located within an area that allows effective coverage of customer network
Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary
Good IT and networking knowledge, including experience with: Installing and setting up print drivers on PCs and server environments
Configuring scan-to-email and scan-to-folder features
Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential
A positive approach and excellent communication and customer service skills
Strong planning and organisational abilities with the confidence to manage workload independently
Ability to work effectively within a team while maintaining a professional approach with customers
Full UK driving licence with no more than 3 penalty points
Prepared to complete and maintain an Enhanced DBS check

Nice to have

Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment
Familiarity with print management software such as PaperCut or MyQ

What we offer

Up to £37,000 per year
Company vehicle supplied
Pension scheme
25 days annual leave plus bank holidays
Ongoing manufacturer training and career development opportunities
Opportunity to work within a friendly and supportive team environment

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Photocopier Service Engineer

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