Phlebotomist Job at University of Rochester (Geneseo)

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

Collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems
Follows rigorous patient identification protocols for all ages and complexity of patients
May perform EKG's
Services patients at any assigned location including Patient Service Centers, Clinics, and Nursing Homes and performs Home Draws
Exercises excellent judgment, problem-solving and customer service skills
Must be flexible and able to work independently as well as part of a team
May be required to take on call responsibilities
Greets and pleasantly interacts with patients
Verifies patient demographic/insurance information and reviews physician orders
Reconciles issues with patient or physician’s office, documents, and updates computer systems
Uses multiple computer systems to complete patient and billing registrations, including conversion of diagnostic verbiage to billing codes, accurate interpretation and entry of tests, as well as generation of accurate labels
Follows patient identification and order verification protocols before collection of the specimen
Performs safe venipuncture, heel or finger sticks and directs the collection of other specimens, such as throat cultures, urine, and stool, following all age-specific and procedural protocols, as well as infection control and safety protocols
Labels all specimens according to protocols
Performs processing of specimens, including centrifugation, aliquoting, and preparation for transport, including computer logging, packaging, and appropriate prioritization actions for specimen integrity
Maintains supplies
Places orders following PAR level guidelines
Receives and rotates stock according to expiration date
Maintains cleanliness and neatness of site
Monitors and maintains equipment, including daily temperature documentation, disinfection, sharps management, and performance of maintenance and inspections
Troubleshoots issues
Answers phone and verbal customer inquiries, providing routine, as well as technical, information
Takes initiative to resolve all customer needs
Participates in all Quality Assurance monitors and initiatives, including data collection and statistics
Performs EKG’s following all laboratory and infection control processes
May be reassigned as needed and without prior notice to work at varied locations
Has capability to travel to locations
Other duties as assigned

Requirements

High School diploma or equivalent and less than 1 year of phlebotomy experience required
Graduation from a phlebotomy training program required
Or equivalent combination of education and experience
Knowledge of medical terminology/anatomy preferred
Customer service experience preferred

Nice to have

Knowledge of medical terminology/anatomy
Customer service experience

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