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We are seeking a professional, compassionate, and patient-focused Phlebotomist Receptionist to support our established clinic. This varied role combines clinical phlebotomy duties with front-of-house reception and administrative responsibilities. The successful candidate will be responsible for carrying out blood sample collection for prenatal and wellbeing testing services, welcoming clients to the clinic, managing appointments, and providing exceptional customer service throughout their journey with us. The ideal candidate will have previous phlebotomy experience alongside strong administrative and communication skills, ensuring a professional, efficient, and friendly experience for every client.
Job Responsibility
Perform venepuncture procedures safely, efficiently, and confidently
Accurately label, process, and prepare samples for laboratory collection
Maintain high standards of infection control and clinical hygiene
Ensure all client records and documentation are completed accurately
Provide reassurance and support to clients throughout their appointment
Adhere to all clinical governance, confidentiality, and safeguarding requirements
Support the wider clinic team in delivering excellent customer service
Booking appointments for customers both over the phone and in person
Welcoming customers to the clinic and assisting them with any queries
Taking payments
Explaining our scan packages and optional add-ons in a supportive and informative way
Acting as a Chaperone where required (short qualification provided)
Assisting with the cleaning and presentation of the clinic and equipment
Taking customer feedback and relaying this to management
Supporting social media and customer engagement initiatives where appropriate
Completing job-specific training
Requirements
Previous experience as a Phlebotomist
Relevant phlebotomy qualification or certification
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and commitment to patient care
Current DBS check (or willingness to obtain one)
Exceptional customer service skills
Calm and empathetic approach
Excellent IT, verbal and written communication skills
Confidence discussing services and answering customer questions
Nice to have
Experience within a healthcare, diagnostic, or clinical setting is desirable
Experience in reception or administration preferred
What we offer
Flexible part-time hours
Friendly and supportive working environment
Opportunity to work within a growing and respected prenatal imaging clinic
Ongoing training and professional development opportunities