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Phlebotomist III Site Lead

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Quest Diagnostics

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Location:
United States , Overland Park

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

20.81 USD / Hour
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Job Description:

Represents the face of our company to patients who come to Quest Diagnostics. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III – Site Lead can provide coverage at multiple locations for multiple roles. The PSR III – Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Job Responsibility:

  • Collect specimens according to established procedures
  • Administer oral solutions according to established training
  • Research test/client information and confirm and verify all written and electronic orders
  • Responsible for completing all data entry requirements accurately including data entry of patient registration
  • Enter billing information and collect payments when required
  • Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed
  • Read, understand and comply with departmental policies, protocols and procedures
  • Perform verification of patient demographic info/initials including patient signature post-venipuncture
  • Assist with compilation and submission of monthly statistics and data
  • Maintain all appropriate phlebotomy logs in a timely manner
  • Complete training courses and keep up-to-date with the latest phlebotomy techniques
  • Travel to Territory Manager meeting if held off-site or off normal shift
  • Participate on special projects and teams
  • Stay up-to-date on company communications and assist with the distribution of technical information to the work group
  • Perform Point of Care (POC) testing at those sites where needed
  • With appropriate training, act as a mentor and resource for new employees
  • Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur
  • Assist with the preparation of schedules for the assigned workgroup or PSCs
  • Communicate professionally with clients to resolve or refer, and document problems
  • Ensure staff is following all safety precautions
  • Assist supervisors with the implementation of SOPs and the distribution of technical information
  • Ensure facilities are neat, clean and in good repair
  • Will be required to act as a coach, mentor, instructor and resource advisor for new employees
  • Provide effective onboarding services to new clients
  • Partner with Supervisor and Group Lead to assist the transition process setting up new offices
  • Must be able to step in for a PSR II and lead one or more PSR on site

Requirements:

  • Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections
  • Keyboard/data entry experience
  • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime
  • Must have reliable transportation, valid driver's license, and clean driving record, if applicable
  • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice
  • High School Diploma or Equivalent (Required)
  • The position requires the ability to effectively communicate in English
  • Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Nice to have:

  • Medical training: medical assistant or paramedic training preferred
  • Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred
  • Customer service in a retail or service environment preferred
What we offer:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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