Phlebotomist III Site Lead Job at Quest Diagnostics (Overland Park)

Job Description

Represents the face of our company to patients who come to Quest Diagnostics. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III – Site Lead can provide coverage at multiple locations for multiple roles. The PSR III – Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Job Responsibility

Collect specimens according to established procedures
Administer oral solutions according to established training
Research test/client information and confirm and verify all written and electronic orders
Responsible for completing all data entry requirements accurately including data entry of patient registration
Enter billing information and collect payments when required
Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order
Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed
Read, understand and comply with departmental policies, protocols and procedures
Perform verification of patient demographic info/initials including patient signature post-venipuncture
Assist with compilation and submission of monthly statistics and data
Maintain all appropriate phlebotomy logs in a timely manner
Complete training courses and keep up-to-date with the latest phlebotomy techniques
Travel to Territory Manager meeting if held off-site or off normal shift
Participate on special projects and teams
Stay up-to-date on company communications and assist with the distribution of technical information to the work group
Perform Point of Care (POC) testing at those sites where needed
With appropriate training, act as a mentor and resource for new employees
Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur
Assist with the preparation of schedules for the assigned workgroup or PSCs
Communicate professionally with clients to resolve or refer, and document problems
Ensure staff is following all safety precautions
Assist supervisors with the implementation of SOPs and the distribution of technical information
Ensure facilities are neat, clean and in good repair
Will be required to act as a coach, mentor, instructor and resource advisor for new employees
Provide effective onboarding services to new clients
Partner with Supervisor and Group Lead to assist the transition process setting up new offices
Must be able to step in for a PSR II and lead one or more PSR on site

Requirements

Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections
Keyboard/data entry experience
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime
Must have reliable transportation, valid driver's license, and clean driving record, if applicable
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice
High School Diploma or Equivalent (Required)
The position requires the ability to effectively communicate in English
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Nice to have

Medical training: medical assistant or paramedic training preferred
Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred
Customer service in a retail or service environment preferred

What we offer

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities

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Phlebotomist III Site Lead

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