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Workforce Technology is responsible for the strategy, implementation and end user support for enterprise systems for the workforce. This department within Enterprise Technology is responsible for partnering with the functional Center(s) of Excellence in Human Resources to develop their strategy & roadmap, piloting software and leading projects for system expansion. This position will be responsible for the configuration of a Talent Acquisition implementation of the Phenom platform. This role will work closely with members of Enterprise Technology, as well as clients, external vendors and consultants.
Job Responsibility:
Assist with gathering functional and technical requirements
Configure the Phenom platform based on requirements and leading practices
Support system rollouts including planning, configuring, testing, and hypercare
Identify, troubleshoot and resolve issues that have the potential to adversely impact project success, escalating as appropriate
Develop and maintain documentation for projects
Review deliverables and configuration completed by Phenom team, providing feedback and/or revising to meet standards
Provide additional system and analytical support as needed
Participate in meetings with clients, partners, vendors, and end users individually and group settings
Communicate effectively, using both written and verbal methods, with a broad range of internal & external stakeholders, including executive levels
Coordinate (with the integrations team) the bi-directional integrations associated with solution
Provide deep knowledge of HR products including Talent Acquisition/Recruiting capabilities
Requirements:
Need a STRONG configuration candidate that specializes in Phenom experience
Must have Phenom experience either in 1) implementation 2) configuration or 3) product experience
Must have Technical Writing skills – expert
Must have excellent communication skills – articulate risks, defined, able to address issues, suggest, etc. both with stakeholders and vendors
Will be expected to configure and test and will work with teams on UAT phase of projects
Hands-on in system configuration experience required
2-5+ years working with HR (Human Resources) Software As a Service (SAAS) Applications supporting the configuration, testing or equivalent
Extensive working knowledge of Talent Acquisition systems
2-5+ years of full project lifecycle experience (requirements development through implementation)
Bachelor’s Degree in Information Systems or Business Administration (or similar degree or 2-4 years additional equivalent experience)
Extensive working knowledge of Microsoft Word, Outlook, Access, Excel, Visio, and Project
Required Education: BS STEM
Nice to have:
Phenom platform experience
master’s degree in information technology, Business Management or related field
Experience designing for both corporate and hourly employee segments/personas
Experience working for a large-scale, multi-national company
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