Pharmacy technician

• Provide liaison services for patients requiring high-cost retail prescription therapies & infusion therapies, focused on navigation of prescription related access and affordability barriers
• Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy
• Coordinating the communication between patients, providers, staff, pharmacy and payers
• Provide subject matter expertise in retail pharmacy prescription & infusion therapy access and processing
• Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization
• For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability
• Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified
• Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy
• Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers
• Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients
• Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment
• Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed
• Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives
• Provide backup coverage to support clients and patients in the event of absence of other assigned resources
• Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate
• Demonstrate the ability to provide a high level of support from both settings
• Perform other related duties as assigned

• Retail pharmacy technician experience 1-3 years
• Active pharmacy technician licensure / certification in the corresponding state
• Experience working with prior authorizations and copay assistance programs
• Proficiency in Microsoft Office particularly Word and Excel
• Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
• High level of organization and high quality communication skills

Lead tech or other leadership experience a plus (not required)

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities