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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e.
production
pick-up
drive-thru
and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up
drive-thru
and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities
as permitted by law
and as directed by the pharmacy leadership team
such as accurately putting away medication deliveries and completing cycle counts
returns-to-stocks
waiting bin inventories
etc.
Contributing to a high-performing team
embracing a growth mindset
and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs
while contributing to a safe
inclusive
and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal
state
and local laws
regulations
professional standards
and ethical principles. Complying with CVS policies and procedures to ensure patient safety
compliance with controlled substance dispensing and recordkeeping
and to protect patient privacy and security
Delivering additional patient health care services (e.g.
immunizations
point-of-care testing
and voluntarily staffing offsite clinics)
where allowable by law and supported by required training and certification
Completing additional licensure and training requirements
in compliance with state Board of Pharmacy regulations
to obtain Technician Immunizer status to support preparing and administering vaccines
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
Monitoring for
and responding to
adverse reactions
reporting adverse reaction events per public health requirements
Reviewing and collecting patient information
tracking and documenting for each applicable patient
Monitoring and managing vaccine supplies
Requirements
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
which includes but is not limited to
age
education
and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement
must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement
must have a high school diploma or equivalent
or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance
including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy
ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people
and do so in a friendly manner
Notice and understand patients’ reactions
and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying
taking time to understand the points being made
asking questions as appropriate
and not interrupting at inappropriate times
Mathematical Reasoning: Ability to use math to solve a problem
such as determining the total number of tablets to dispense
day’s supply
and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands: Be mobile and remain upright for extended periods of time
Lift
scan
and bag items
Reach overhead
stretch or reach out with the body
arms
and/or legs to grasp items
Move fingers repetitively
picking
pinching
typing
or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place
move
or lift items
Control precision
quickly adjust machines to exact positions
Stoop to a considerable degree
requiring full use of the lower extremities and back muscles to move items between low and high positions
including bending spine at the waist
Close visual acuity to perform activities such as: transcribing
viewing a computer terminal
reading
visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force
Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force
Consistently lift and/or exert a negligible amount of force to move objects
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
Nice to have
1-3 years previous experience as a Pharmacy Technician