Pharmacy Technician, CVS Health

CVS Health

Location:
United States, Work At Home, Florida

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide therapy support for medications and assist with adherence programs and pharmacy-related concerns.

Job Responsibility:

Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and escalate calls to Pharmacists on the team
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies
Collaborate with cross-functional teams to identify areas for program improvement
Identify and communicate issues to senior level staff as appropriate
Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Requirements:

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.)
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered

Nice to have:

Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 09, 2025

Expiration:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Pharmacy Technician