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At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered. Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to: Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health; Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment; Contributing to positive patient experiences; Completing basic inventory activities; Contributing to a high-performing team; Remaining flexible for both scheduling and business needs; Understanding and complying with all relevant federal, state, and local laws; Delivering additional patient health care services, where allowable by law and supported by required training and certification.
Job Responsibility
Support the pharmacy team in delivering operational and service excellence
Assist patients and customers to deliver an exceptional experience
Ensure that pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of SOPs, best practices, and effective communication
Complete a rigorous company training program
Satisfy all registration, licensing, and certification requirements
Follow pharmacy workflow procedures at each workstation
Contribute to positive patient experiences by showing empathy and genuine care
Complete basic inventory activities
Contribute to a high-performing team
Remain flexible for scheduling and business needs
Understand and comply with all relevant federal, state, and local laws
Deliver additional patient health care services where allowable and supported
Requirements
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another
Ability to confirm prescription information and label accuracy
Customer Service and Team Orientation
Communication Skills: Use and understand verbal and written communication
Utilize active listening
Mathematical Reasoning: Ability to use math to solve a problem
Problem Resolution
Physical Demands: Be mobile and remain upright for extended periods
Lift, scan, and bag items
Reach overhead
Move fingers repetitively
Extend hand(s) and arm(s)
Control precision
Stoop
Close visual acuity
Occasionally lift up to 20 lbs
Frequently lift up to 10 lbs
Consistently lift a negligible amount
Express or exchange ideas by means of spoken word
Ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
Nice to have
1-3 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business needs