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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility
Support the pharmacy team in delivering operational and service excellence within your store
Assist patients and customers to deliver an exceptional experience
Assist the pharmacy team to ensure that pharmacy operations run smoothly
Fill prescriptions promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Demonstrate genuine care and contribute to a safe and inclusive culture
Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements
Follow all company SOPs at each workstation to help Pharmacists manage and improve patient health
Follow pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
Contribute to positive patient experiences by showing empathy and genuine care
Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
Keep patients healthy by offering immunizations and other services
Demonstrate compassionate care by solving or escalating patient problems
Complete basic inventory activities as permitted by law
Accurately put away medication deliveries and complete cycle counts, returns-to-stocks, waiting bin inventories
Contribute to a high-performing team
Embrace a growth mindset and be receptive to feedback
Actively seek opportunities to expand clinical and technical knowledge
Remain flexible for both scheduling and business needs
Voluntarily travel to stores in the market to work shifts as needed
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Comply with CVS policies and procedures to ensure patient safety
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics)
Complete additional licensure and training requirements to obtain Technician Immunizer status
Educate patients about the importance of vaccines
Monitor for and respond to adverse reactions
Review and collect patient information
Monitor and manage vaccine supplies
Requirements
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Nice to have
1-3 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business needs