Pharmacy Technician, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need.

Job Responsibility:

Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
Identify and communicate issues to senior level staff as appropriate
Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates

Requirements:

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.)
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered

Nice to have:

Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Pharmacy Technician