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Pharmacy Technician role at CVS Health supporting pharmacy teams to deliver operational and service excellence. Technicians assist the pharmacy team to ensure smooth pharmacy operations, accurately fill prescriptions, and provide caring service that exceeds patient expectations. The role involves working at various pharmacy workstations including production, pick-up, drive-thru, and drop-off.
Job Responsibility:
Support pharmacy team in delivering operational and service excellence
Assist patients and customers to deliver exceptional experience
Ensure pharmacy operations run smoothly
Fill patients' prescriptions promptly, safely, and accurately
Follow Standard Operating Procedures (SOPs) and best practices
Demonstrate genuine care in all interactions
Complete company training program and satisfy registration, licensing, and certification requirements
Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, drop-off)
Show empathy and genuine care creating heartfelt moments
Offer immunizations and other services at register and over phone
Complete basic inventory activities
Accurately put away medication deliveries
Complete cycle counts, returns-to-stocks, waiting bin inventories
Support immunizations where permissible
Educate patients about importance of vaccines
Monitor for and respond to adverse reactions
Review and collect patient information
Track and document for each applicable patient
Monitor and manage vaccine supplies
Requirements:
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
If state board does not mandate minimum age requirement, must be at least 16 years of age
If state board does not mandate minimum educational requirement, must have high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another
Ability to confirm prescription information and label accuracy
Actively look for ways to help people in a friendly manner
Notice and understand patients' reactions and respond appropriately
Use and understand verbal and written communication
Ability to use math to solve problems
Identifying challenging interactions and choosing best course of action
Physical ability to be mobile and remain upright for extended periods
Lift, scan, and bag items
Reach overhead and stretch
Move fingers repetitively
Extend hands and arms multiple directions
Control precision
Stoop to considerable degree
Close visual acuity
Occasionally lift up to 20 lbs
Frequently lift up to 10 lbs
Nice to have:
1-3 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store and across the market in other locations
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