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We are seeking a detail-oriented Pharmacy Technician to join our Specialty Pharmacy team. This long-term contract position is ideal for someone skilled in patient and provider communication, prescription data entry, and supporting pharmacists in medication dispensing. The role involves verifying patient information, managing calls and faxes, and ensuring prescription accuracy in a fast-paced, compliance-driven environment.
Job Responsibility:
Respond promptly to inbound calls from patients, prescribers, and healthcare professionals, ensuring excellent customer service
Manage and prioritize order queues, processing the oldest requests first to maintain workflow efficiency
Oversee the accurate shipment of specialty pharmacy orders, ensuring timely delivery to patients
Monitor pharmaceutical inventory levels, including ordering, receiving, verifying, and stocking medications and supplies
Uphold federal and state regulations and adhere to ethical standards in all aspects of job performance
Collaborate with team members to address operational challenges and complete assigned tasks effectively
Maintain detailed and accurate records of pharmacy operations to ensure compliance and accountability
Assist in resolving issues related to patient scheduling, insurance verification, and electronic medical records
Perform other duties as assigned to support the overall functioning of the pharmacy
Continuously update knowledge of medical terminology to improve communication and administrative processes
Requirements:
High school diploma or GED or equivalent preferred
National CPhT and/or registration/licensure required per employee's residing state's requirements
Minimum two years pharmacy support experience or healthcare environment experience preferred
Proficiency in basic medical terminology and ability to apply it effectively in daily tasks
Strong understanding of medical insurance verification processes and patient scheduling systems
Experience working with electronic medical records and handling sensitive patient information
Skilled in answering inbound calls and providing outstanding customer support
Familiarity with pharmacy operations, including inventory management and order processing
Ability to manage queues and prioritize tasks to meet deadlines
Commitment to adhering to legal and ethical standards in healthcare settings
Excellent organizational and communication skills to coordinate with patients and healthcare professionals
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