Pharmacy Technician, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition.

Job Responsibility:

Conduct outbound calls to patients that qualify for adherence-based programs
Address patient concerns, troubleshoot issues, and provide appropriate resolutions
Identify clinical support needs and escalate calls to Pharmacists
Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines
Utilize computer systems to accurately record patient information and interactions
Maintain confidentiality and adhere to patient privacy regulations
Collaborate with cross-functional teams to identify areas for program improvement
Identify and communicate issues to senior level staff
Communicate effectively with team lead and supervisor

Requirements:

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Internal colleagues must be in good standing to be considered

Nice to have:

Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 06, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Pharmacy Technician