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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues. Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise by helping people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner.
Job Responsibility:
Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly
Ensure patients' prescriptions are filled promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contribute to positive patient experiences by showing empathy and genuine care
Complete basic inventory activities, as permitted by law
Contribute to a high-performing team, embracing a growth mindset
Remain flexible for both scheduling and business needs
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics)
Requirements:
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues
Mathematical Reasoning: Ability to use math to solve a problem
Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action
Physical Demands: Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead
Move fingers repetitively
Extend hand(s) and arm(s) multiple directions
Control precision
Stoop to a considerable degree
Close visual acuity
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force
Express or exchange ideas by means of spoken word
Nice to have:
1-3 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business needs
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