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Pharmacy Technician Supervisor (Outpatient)

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

26.73 - 37.40 USD / Hour
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Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • This is a line supervisor role
  • The technician supervisor will have the knowledge and skills of at least a Certified Pharmacy Technician on the career ladder and will spend a dedicated portion of time functioning as a member and leader of the technician team
  • The supervisor will have responsibility for assuring adequate training and management of training materials for their area of supervision
  • The technician supervisor will establish the work schedule for the area of supervision
  • They will conduct evaluations of performance and manage a HR related issues for their direct reports
  • Responsibilities and tasks are consistent with state, federal and local regulations
  • and consistent with the functions of a pharmacy technician
  • The technician supervisor will have direct supervisory responsibility for the technician team in the relevant area of supervision under the oversight of the Pharmacy Technician Operations Supervisor
  • Fulfill the responsibilities of a pharmacy technician in the area of supervision with a high level of knowledge and skills
  • Coordinates the training schedule and assignments for all newly employed pharmacy technicians to assure an effective training experience
  • Assures accurate and timely documentation of all training experiences
  • Establishes a process for on-going and timely evaluation of progress of new employees during the technician training process
  • Coordinates with supervisors in other functional areas to assure adequate cross training is completed and competencies maintained
  • Assures all training materials are maintained and up-to-date for area of primary responsibility
  • Establishes competency assessments for area of primary responsibility and a schedule for documentation of continuing competency for existing pharmacy technicians
  • Identifies areas of quality, regulatory or operational improvement, and develops proposals relative to process improvement for presentation to the relevant pharmacy manager
  • Works with the pharmacy manager to implement process improvements in the area of primary responsibility
  • Establishes a team schedule that is available to all members of the team within departmental expectations of timeliness
  • Frequent interaction with pharmacy managers and other technician supervisors to assure staffing is meeting minimum requirements in all areas of the department and maintain daily workload
  • When short-staffing situations exist adjust staff accordingly to ensure adequate and timely coverage
  • Establishment and maintenance of positive team dynamics among the pharmacy technician staff through regularly scheduled meetings and communications about team performance, process improvement and overall team accomplishments
  • Responsible for holding general technician meetings throughout the year to discuss relevant concerns and needs
  • Manages issues and conflicts that emerge in a timely and professional manner to quickly and effectively resolve problems that may disrupt team dynamics
  • Serves as liaison between technician and pharmacy leadership
  • Bring ideas from staff that relate to process improvement and safety to leadership
  • Support down pharmacy policies and initiatives
  • Manages the interview and hiring decision process for pharmacy technicians, adhering to all university policies relevant to the interview and hiring process
  • Conducts performance evaluations of direct reports in accordance with university and departmental expectations and policies
  • Monitors time and attendance of direct reports
  • Maintains time and attendance documentation appropriately based on area of work
  • When necessary, conducts progressive discipline up to and including termination decisions
  • Promotes employee engagement and supports employee retention efforts

Requirements:

  • Bachelor’s degree preferred
  • 3 years of acute hospital pharmacy experience as a pharmacy technician, or relevant management experience in the health care setting preferred
  • Or equivalent combination of education and experience required
  • Demonstrates an aptitude and ability to effectively provide leadership and direction to coworkers required
  • Be of good moral character including application of IICARE values required
  • Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements required
  • NYS Pharmacy Technician Licensure and Registration preferred

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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