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The University of Kansas Health System Logo The University of Kansas Health System · Pharmacy

Pharmacy Technician Supervisor - Outpatient Pharmacy Call Center

United States, Lenexa · Job Posted February 20, 2026
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Job Description

Join our Retail Pharmacy team! The Pharmacy Technician Supervisor – Outpatient Pharmacy Call Center will support pharmacy technicians and call center representatives in the Outpatient Pharmacy Call Center in Lenexa, Kansas. This role will help oversee day to day operations and support frontline staff. The Technician Supervisor will provide effective leadership to pharmacy technicians and call center technicians. Responsibilities will include leading regular check-ins with staff and completing performance reviews along with other HR tasks. They will support scheduling, shift assignments, time cards, evaluation of and adjustments to coverage. In this role the technician supervisor will support huddles, escalate safety concerns and identify and escalate workflow issues.

Job Responsibility

  • Actively participates in local, regional and national professional organizations to facilitate networking and benchmarking
  • Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care
  • Completes all aspects of personnel management and supports the ongoing development for Pharmacy staff in areas of responsibility
  • Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization
  • Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations
  • Manages his/her responsibilities in a way that supports the achievement of departmental goals
  • Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level
  • Skillfully administers, directs and allocates all organizational resources. Monitors departmental productivity and prepares reports as required
  • Adapts to meet service, quality, and cost expectations utilizing data
  • Participates in interdisciplinary efforts to enhance medication use and cost, quality and service initiatives to improve patient care
  • Serves as the system administrator for the AcuDose, automated dispensing equipment
  • Strives to remove barriers in achieving excellent pharmaceutical care by developing quality assurance criteria for pharmacy activities, assuring accountability and facilitating effective communication relative to these initiatives
  • Supports the educational mission of the Hospital and Department of Pharmacy
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

  • High School Graduate
  • 2 or more years experience as a Pharmacy Tech or previous leadership role
  • Pharmacy Technician Registration - State Board of Pharmacy
  • Basic keyboarding
  • Microsoft Word, Excel and Access

Nice to have

  • Bachelors Degree
  • 2 or more years experience as a Pharmacy Tech in a large hospital setting that offers comprehensive pharmacy services
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National pharmacy technician certification must be obtained within first year of employment
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