Pharmacy Technician Supervisor - Outpatient Pharmacy Call Center Job at The University of Kansas Health System (Lenexa)

Job Description

Join our Retail Pharmacy team! The Pharmacy Technician Supervisor – Outpatient Pharmacy Call Center will support pharmacy technicians and call center representatives in the Outpatient Pharmacy Call Center in Lenexa, Kansas. This role will help oversee day to day operations and support frontline staff. The Technician Supervisor will provide effective leadership to pharmacy technicians and call center technicians. Responsibilities will include leading regular check-ins with staff and completing performance reviews along with other HR tasks. They will support scheduling, shift assignments, time cards, evaluation of and adjustments to coverage. In this role the technician supervisor will support huddles, escalate safety concerns and identify and escalate workflow issues.

Job Responsibility

Actively participates in local, regional and national professional organizations to facilitate networking and benchmarking
Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care
Completes all aspects of personnel management and supports the ongoing development for Pharmacy staff in areas of responsibility
Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization
Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations
Manages his/her responsibilities in a way that supports the achievement of departmental goals
Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level
Skillfully administers, directs and allocates all organizational resources. Monitors departmental productivity and prepares reports as required
Adapts to meet service, quality, and cost expectations utilizing data
Participates in interdisciplinary efforts to enhance medication use and cost, quality and service initiatives to improve patient care
Serves as the system administrator for the AcuDose, automated dispensing equipment
Strives to remove barriers in achieving excellent pharmaceutical care by developing quality assurance criteria for pharmacy activities, assuring accountability and facilitating effective communication relative to these initiatives
Supports the educational mission of the Hospital and Department of Pharmacy
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

High School Graduate
2 or more years experience as a Pharmacy Tech or previous leadership role
Pharmacy Technician Registration - State Board of Pharmacy
Basic keyboarding
Microsoft Word, Excel and Access

Nice to have

Bachelors Degree
2 or more years experience as a Pharmacy Tech in a large hospital setting that offers comprehensive pharmacy services
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National pharmacy technician certification must be obtained within first year of employment

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Pharmacy Technician Supervisor - Outpatient Pharmacy Call Center

Job Description

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