Pharmacy Technician - Customer Care

• Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
• Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
• Provide clear solutions to inquiries about orders, shipping, payments, and processing.
• Accurately process payments and maintain proper financial records.
• Partner closely with pharmacists and technicians to support seamless patient care.
• Uphold high standards of quality, compliance, and accuracy in every interaction.

• An active AZ State Pharmacy Technician license is required. (Not Trainee license)
• Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required.
• A GED or high school diploma.
• A clean criminal record with no felonies.
• Must have Pharmacy Technician experience.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.

Previous experience with patient care and customer service in a retail pharmacy or compounding pharmacy setting.

• Employer paid healthcare coverage available after 30 days of employment
• Choice of an FSA/HSA
• Voucher for new hire scrubs (if applicable)
• Parental leave
• 401(k) plan with matching contributions
• Weekends and holidays off
• FREE COMPOUNDED MEDS to employees and immediate family members.