Pharmacy Technician - Customer Care Call Center Job at The University of Kansas Health System (Lenexa)

Pharmacy Technician - Customer Care Call Center

The University of Kansas Health System

Location:
United States , Lenexa

Category:
Pharmacy

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our Pharmacy team! We currently have a Pharmacy Technician opportunity in our customer care space. Our Customer Care Pharmacy Technicians operate in an office setting to support patient care coordination by calling patients to confirm refill schedules, supply checks, perform medication reconciliation, schedule IV pump returns, etc. This is a Monday - Friday position with no weekend commitments.

Job Responsibility:

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a licensed pharmacist
Operates computer systems to accurately input medication orders and obtain necessary patient information
Assists in maintaining pharmacy inventory and record keeping in accordance with state and federal law. Reports medication errors on a continuous basis
Assures timely distribution of prescribed medications and stock items as needed
Utilizes effective listening and communication skills. Maintains supervisor awareness of personal and team activities affecting the department. Exhibits proactive problem solving to address issues impacting departmental services
Maintains a plan for personal development and completion of competency validation records
Participates in personal goal setting and ongoing development of team members
Shares expertise by participating in the orientation and education of pharmacy employees and students
If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions
Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program
monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals
and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program
Other duties may be assigned as required
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Requirements:

High School Graduate or GED
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) successful initial completion of PTCB or equiv National Pharmacy Technician Certification examination in accordance with Board of Pharmacy registration requirements. upon Hire
Pharmacy Technician Registration - State Board of Pharmacy upon Hire
Technician must maintain certification on an ongoing basis and complete all continuing education requirements.

Nice to have:

Bachelors Degree
1 or more years experience as a pharmacy technician in a hospital pharmacy offering comprehensive pharmacy services
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification.

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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