Pharmacy Technician - Customer Care - Call Center Job at Strive Compounding Pharmacy (Mesa)

Pharmacy Technician - Customer Care Call Center

Join our Pharmacy team! We currently have a Pharmacy Technician opportunity in o...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) successful initial completion of PTCB or equiv National Pharmacy Technician Certification examination in accordance with Board of Pharmacy registration requirements. upon Hire
Pharmacy Technician Registration - State Board of Pharmacy upon Hire
Technician must maintain certification on an ongoing basis and complete all continuing education requirements.

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a licensed pharmacist
Operates computer systems to accurately input medication orders and obtain necessary patient information
Assists in maintaining pharmacy inventory and record keeping in accordance with state and federal law. Reports medication errors on a continuous basis
Assures timely distribution of prescribed medications and stock items as needed
Utilizes effective listening and communication skills. Maintains supervisor awareness of personal and team activities affecting the department. Exhibits proactive problem solving to address issues impacting departmental services
Maintains a plan for personal development and completion of competency validation records
Participates in personal goal setting and ongoing development of team members
Shares expertise by participating in the orientation and education of pharmacy employees and students
If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions
Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program

Fulltime

Outpatient Pharmacy Call Center Representative

The Outpatient Pharmacy - Call Center Representative –assists with operations of...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
Experience utilizing Call Center Software to answer, transfer, page and email
Exceptional communication and phone skills
Ability to handle multiple calls and/or tasks while providing excellent customer service
Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution
Fluent English - Read, write and speak english

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas
Works with pharmacy administration to comply with state and federal laws
Demonstrates strong telephone and written communication and etiquette skills
Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls
Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up
Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals
Demonstrates a high level of commitment, compassion, and customer service to all customers and team members
Maintains compliance with HIPAA policies and regulations
Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications and related issues
Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing

Call Center Representative

The Call Center Representative assists with operations of the Retail Pharmacy Co...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
Experience utilizing Call Center Software to answer, transfer, page and email
Exceptional communication and phone skills
Ability to handle multiple calls and/or tasks while providing excellent customer service
Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution
Fluent English - Read, write and speak english

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas
Works with pharmacy administration to comply with state and federal laws
Demonstrates strong telephone and written communication and etiquette skills
Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls
Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up
Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals
Demonstrates a high level of commitment, compassion, and customer service to all customers and team members
Maintains compliance with HIPAA policies and regulations
Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications and related issues
Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing

Pharmacy Technician - Customer Care

Are you ready to step into a pivotal role that shapes the future of healthcare? ...

Location

United States , Mesa

Salary:

21.00 - 25.00 USD / Hour

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

An active AZ State Pharmacy Technician license is required. (Not Trainee license)
Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required.
A GED or high school diploma.
A clean criminal record with no felonies.
Must have Pharmacy Technician experience.
Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
Excellent verbal and written communication skills.

Job Responsibility

Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
Provide clear solutions to inquiries about orders, shipping, payments, and processing.
Accurately process payments and maintain proper financial records.
Partner closely with pharmacists and technicians to support seamless patient care.
Uphold high standards of quality, compliance, and accuracy in every interaction.

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members.

Fulltime

Pharmacy Technician - Customer Care

Are you ready to step into a pivotal role that shapes the future of healthcare? ...

Location

United States , Mesa

Salary:

21.00 - 25.00 USD / Hour

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

A GED or high school diploma
A clean criminal record with no felonies
Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required
An active AZ State technician license
Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email
Excellent verbal and written communication skills

Job Responsibility

Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance
Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses
Provide clear solutions to inquiries about orders, shipping, payments, and processing
Accurately process payments and maintain proper financial records
Partner closely with pharmacists and technicians to support seamless patient care
Uphold high standards of quality, compliance, and accuracy in every interaction

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Fulltime

Pharmacy Access Representative III - Specialty Pharmacy

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber’s office to acquire necessary information to submit prescriptions to the patient’s insurance for approval including prior authorization
Helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs
Coordinates with the patient and/or family to obtain necessary information
Enrolls patients in PAPs
Submits all required documentation to the PAP throughout the duration of treatment
Understands and manages the payment process specific to each PAP

Fulltime

Pharmacy Access Representative III

Manages medication coordination and removal of barriers that prevent patients fr...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a Medical, Secretarial or related field and 4 years of relevant experience required
Or equivalent combination of education and experience
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician upon hire preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements upon hire preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber's office to acquire necessary information to submit prescriptions to the patient's insurance for approval including prior authorization, and helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs, and identifies the best options for the patient given their overall circumstances
Coordinates with the patient and/or family to obtain necessary information, including income information and other personal details, as well as to present PAP options to the patient/family when there are multiple options
Enrolls patients in PAPs using the needed permission and information, follows up to determine the status of the application, and ensures proper documentation of this process
Submits all required documentation to the PAP throughout the duration of treatment to verify that payment for each prescription refill is still active
Understands and manages the payment process specific to each PAP, and ensures that payments are properly accounted for the correct patient and correct patient encounter
Meets or discusses with the patient and/or family the status of PAP eligibility on an as-needed basis if coverage changes during treatment duration

Fulltime

Pharmacy Services Representative - Phone Agent

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Honolulu

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Qualified candidates will be comfortable in a multi-tasking, high-energy environment
Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Job Responsibility

Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Flexible work schedules

Fulltime

Pharmacy Technician - Customer Care - Call Center

Strive Compounding Pharmacy

Location:
United States , Mesa

Category:
Pharmacy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

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Pharmacy Technician - Customer Care - Call Center

Strive Compounding Pharmacy

Location:United States , Mesa

Category:Pharmacy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 09, 2026

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Location:
United States , Mesa

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Pharmacy

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Job Posted:
January 09, 2026