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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Answering inbound calls, understanding the reason for the call, and knowing how to assist which includes knowing when to transfer the call to a Pharmacist
Providing outstanding customer service which includes professionalism, patience, understanding, and empathy towards our customers
Being able to de-escalate the call
Learning various queues and working them in an efficient and timely matter
Being up to date with Work Instructions that pertain to their duties
Interpreting and inputting new prescriptions into the computer
Making outbound calls to members and prescriber offices for prescription clarifications, address and shipping verifications, payment issues, and any clarifications needed by the pharmacist
Must adhere to pharmacy regulations, policies, and procedures, including privacy and security protocols
Ensure compliance with applicable Federal and State laws and regulations
Performing duties associated with filling prescriptions in the pharmacy including the automated drug dispensing system (PPS, FF54, optifill) and manual pick
Pack and Ship prescriptions in the pharmacy
Requirements:
Minimum of one to three years' experience in customer service or a related role, including experience in research and problem resolution
Strong skills in the area of research, analysis, and problem resolution
Proficient computer skills and strong data entry skills are required
Excellent verbal and written communication skills and ability to work effectively with plan members
Ability to prioritize and quickly adapt to changing needs in the department
Ability to read written prescriptions, required
Health insurance background and knowledge of pharmacy terminology, desired
H.S or Equivalent
Nice to have:
Pharmacy Technician Certification
3 to 5 years prior work experience
To become a Hawaii Technician Registered as of January 1, 2026
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching