Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our colleagues in the Pharmacy Technician, Front Store Supervisor (Technician, FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, FSS, you will support the pharmacy team in delivering operational and service excellence within your store. Technician, FSS colleagues are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered. Once in role, Technician, FSS colleagues are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager or Pharmacist. Front Store Supervisor (FSS) duties that may be performed by the Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Technician, FSS supports, as needed, in leading the front store staff, ensuring that store operations run smoothly, and completing all opening and closing procedures, as applicable.
