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Pharmacy Support Center Representative

United States, Rochester 19.00 - 20.00 USD / Hour · Job Posted June 03, 2026
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Job Responsibility

  • Able to answer a high volume of incoming calls
  • assist customers by answering any questions
  • Communicate with internal customers (store pharmacies) regarding customer information/orders
  • Meet individual goals and team averages for number of calls per hour and talk time per call
  • Able to multi-task and complete work efficiently and effectively
  • Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Requirements

  • Ability to work in a fast-paced environment
  • Systems aptitude, data entry and multitasking skills

Nice to have

  • 1 or more years of pharmacy technician experience
  • Call center experience
  • Medical or insurance experience
  • Proficiency with EnterpriseRx

What we offer

  • Paid time off (PTO)
  • Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
  • Health care benefits that provide a high level of coverage at a low cost to you
  • Retirement plan with a 401(k) match
  • A generous scholarship program
  • LiveWell Employee & Family program

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